Fishtankstore.com.... Here's our story :-(

Below is a copy of the letter we have sent to Advance Aqua Tanks.
I spoke to the President today, who was kind in returning my call promptly,
just before I faxed this letter .
He said he would speak to the distributer soon, but at this point, as far as
he was concerned, the order did not exist.
He obviously doesn't yet feel as strongly as we do about our experience.
We feel like we're getting burned, and Fishtankstore.com is doing it with
Adavanced Aqua Tank's name.
Our order didn't get placed. Our phone calls are being ignored. We have live
rock curing. We're very P'O'D.

We hope that Advanced Aqua Tanks will help us resolve this so it doesn't get
drawn out or ugly.
We hope Fishtank.com cleans up this mess, so we don't have to post this
kind of experience.
It's not too late yet for FISHTANKSTORE.COM save face.
----------------------------------------------------------------------------
------------------------------
Letter to Advanced Aqua Tanks:

Dear Mr. Lem

I write to you to detail our most unpleasant experience with Cliff Scalco,
owner of Fishtankstore.com.

On September 28th I e-mailed Fishtankstore.com through their website and
provided contact information
and expressed a desire to purchase a Clear For Life tank and accessories.
(My wife wanted to give me a saltwater tank set-up for my 46th B'day). After
not receiving a call the next day 9-29-03, I tried calling the contact # on
the website and left my name and number on voicemail. The next day 9-30-03 I
tried calling again and left a message again on voicemail in the morning and
the afternoon. That night I sent another e-mail
stating that I had been calling, and that if I didn't here from someone by
the next day, 10-1-03 I was going to another online store.
I didn't get a return call before noon, so I called Myfishtank.com, a
different supplier, left a message, and my call was returned promptly. I was
told I would have a quote on my list of items that night via e-mail, which I
received.
The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
another store because no one had contacted me. He apologized, explaining
that he had a virus on his computer and was unable to retrieve messages.
After explaining what I had decided to purchase, the delivery schedule (6-8
weeks) and from whom, he said he would get me the same order for less and
have it delivered within 3 weeks. I asked him if he could guarantee his
claim to deliver under three weeks, and he said yes. I gave him my list and
he sent me an a-mail quote the same day. The quote is at the bottom of this
letter, which I have forwarded.
After discussing the Quote with my wife I called Cliff and completed the
order. My wife then completed the sale with her check card for the below
listed items:

55S tank w/out hood (polycarbonate covers)
Deluxe single filtration system w/ protein skimmer (as shown on
Fishtankstore.com's site)
Trapezoid overflow box (center end)
Squared corners (we planned viewing from both sides)
Giant pump (he suggested one of 2 models)
Shipping

The total was $1,065.00. My wife paid this in full during that phone call,
and afterward I discussed the delivery time. Cliff again stated that we
would receive delivery within 3 weeks, and to call in about two weeks to
check the status of the order.
My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00 on
10-3-03
Please note the copy of that portion of her bank statement that we have
faxed to your office.
We did not immediately receive an e-mail confirmation for the order and
figured it was forthcoming.

I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
voicemail.
I called again about 2:30pm PST and got Cliff. Cliff said he was contacting
Advance Aqua Tanks to check the status of our order, and promised to call us
back in "an hour and a half".
After not receiving the call I sent this message through Fishtankstore.com's
site last night.

----------------------------------------------------------------------------
----

Hello Cliff,
We did not here back from you.
Please call us and tell us the status of our order.

Also, we did not receive an e-mail confirmation for our order on 10-2-03
Can you please e-mail us a copy or confirmation of our order.

Not having purchased from you before, not having any type of order
confirmation, and not having our calls returned leaves us very concerned.
Please call us.

Mark and Adrianne Breithaupt
Phone: 240-304-7385/ 301-589-8731 day or night


----------------------------------------------------------------------------
----

After considering the way our calls were returned from the beginning of our
correspondence with Cliff, and yesterday's call not being returned, we
presumed something just wasn't right. We have not heard from Cliff or
received a response from the above message by e-mail or phone.

After talking to Sol, who has been very helpful and understanding of our
concerns, we have discovered that our order has not been placed. Our calls
and e-mails to Cliff are continuing to go unanswered ( I tried again this
afternoon 2:30pm PST).

Forgive any suttle lack of restraint, but we perceive that we may be getting
decieved or are being given the type of run around that could last
indefinately.

We hope that in telling you, the manufacturer of a very nice product we
would like to see displayed in our home, of our plight with Fishtank.com,
Cliff Scalco ( one of your distributers representing your produtct) we may
be able to get this problem resolved.

We are formally requesting your assistance to help us in this matter.

Thankyou, and I appreciate your recent phone call.

Best Regards,

Mark Breithaupt
Dr. Adrianne Gallucci-Breithaupt

240-304-XXXX Day or night
301-589-XXXX Night


----- Original Message -----
From: Fish Tank Store.com
To:
Sent: Thursday, October 02, 2003 1:37 PM
Subject: Quote


Shipping 172.00
Tank 206.00
Overflow box 105.00
Euro fil filter with skimmer 369.00
Little giant pump 124.00
Total 976.00

Cliff Scalco
Director of sales
480-239-9893 Phone
480-452-0791 Fax
www.fishtankstore.com

We use top grade American Acrylic

Sounds like the good folks at www.refundcompany.com could probably help you
on this one.

Marc


--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

"Mark Breithaupt" <> wrote in message
news:m5idnezy8dUAeRCiRVn-...
Below is a copy of the letter we have sent to Advance Aqua Tanks.
I spoke to the President today, who was kind in returning my call promptly,
just before I faxed this letter .
He said he would speak to the distributer soon, but at this point, as far as
he was concerned, the order did not exist.
He obviously doesn't yet feel as strongly as we do about our experience.
We feel like we're getting burned, and Fishtankstore.com is doing it with
Adavanced Aqua Tank's name.
Our order didn't get placed. Our phone calls are being ignored. We have live
rock curing. We're very P'O'D.

We hope that Advanced Aqua Tanks will help us resolve this so it doesn't get
drawn out or ugly.
We hope Fishtank.com cleans up this mess, so we don't have to post this
kind of experience.
It's not too late yet for FISHTANKSTORE.COM save face.
----------------------------------------------------------------------------
------------------------------
Letter to Advanced Aqua Tanks:

Dear Mr. Lem

I write to you to detail our most unpleasant experience with Cliff Scalco,
owner of Fishtankstore.com.

On September 28th I e-mailed Fishtankstore.com through their website and
provided contact information
and expressed a desire to purchase a Clear For Life tank and accessories.
(My wife wanted to give me a saltwater tank set-up for my 46th B'day). After
not receiving a call the next day 9-29-03, I tried calling the contact # on
the website and left my name and number on voicemail. The next day 9-30-03 I
tried calling again and left a message again on voicemail in the morning and
the afternoon. That night I sent another e-mail
stating that I had been calling, and that if I didn't here from someone by
the next day, 10-1-03 I was going to another online store.
I didn't get a return call before noon, so I called Myfishtank.com, a
different supplier, left a message, and my call was returned promptly. I was
told I would have a quote on my list of items that night via e-mail, which I
received.
The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
another store because no one had contacted me. He apologized, explaining
that he had a virus on his computer and was unable to retrieve messages.
After explaining what I had decided to purchase, the delivery schedule (6-8
weeks) and from whom, he said he would get me the same order for less and
have it delivered within 3 weeks. I asked him if he could guarantee his
claim to deliver under three weeks, and he said yes. I gave him my list and
he sent me an a-mail quote the same day. The quote is at the bottom of this
letter, which I have forwarded.
After discussing the Quote with my wife I called Cliff and completed the
order. My wife then completed the sale with her check card for the below
listed items:

55S tank w/out hood (polycarbonate covers)
Deluxe single filtration system w/ protein skimmer (as shown on
Fishtankstore.com's site)
Trapezoid overflow box (center end)
Squared corners (we planned viewing from both sides)
Giant pump (he suggested one of 2 models)
Shipping

The total was $1,065.00. My wife paid this in full during that phone call,
and afterward I discussed the delivery time. Cliff again stated that we
would receive delivery within 3 weeks, and to call in about two weeks to
check the status of the order.
My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00 on
10-3-03
Please note the copy of that portion of her bank statement that we have
faxed to your office.
We did not immediately receive an e-mail confirmation for the order and
figured it was forthcoming.

I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
voicemail.
I called again about 2:30pm PST and got Cliff. Cliff said he was contacting
Advance Aqua Tanks to check the status of our order, and promised to call us
back in "an hour and a half".
After not receiving the call I sent this message through Fishtankstore.com's
site last night.

----------------------------------------------------------------------------
----

Hello Cliff,
We did not here back from you.
Please call us and tell us the status of our order.

Also, we did not receive an e-mail confirmation for our order on 10-2-03
Can you please e-mail us a copy or confirmation of our order.

Not having purchased from you before, not having any type of order
confirmation, and not having our calls returned leaves us very concerned.
Please call us.

Mark and Adrianne Breithaupt
Phone: 240-304-7385/ 301-589-8731 day or night


----------------------------------------------------------------------------
----

After considering the way our calls were returned from the beginning of our
correspondence with Cliff, and yesterday's call not being returned, we
presumed something just wasn't right. We have not heard from Cliff or
received a response from the above message by e-mail or phone.

After talking to Sol, who has been very helpful and understanding of our
concerns, we have discovered that our order has not been placed. Our calls
and e-mails to Cliff are continuing to go unanswered ( I tried again this
afternoon 2:30pm PST).

Forgive any suttle lack of restraint, but we perceive that we may be getting
decieved or are being given the type of run around that could last
indefinately.

We hope that in telling you, the manufacturer of a very nice product we
would like to see displayed in our home, of our plight with Fishtank.com,
Cliff Scalco ( one of your distributers representing your produtct) we may
be able to get this problem resolved.

We are formally requesting your assistance to help us in this matter.

Thankyou, and I appreciate your recent phone call.

Best Regards,

Mark Breithaupt
Dr. Adrianne Gallucci-Breithaupt

240-304-XXXX Day or night
301-589-XXXX Night


----- Original Message -----
From: Fish Tank Store.com
To:
Sent: Thursday, October 02, 2003 1:37 PM
Subject: Quote


Shipping 172.00
Tank 206.00
Overflow box 105.00
Euro fil filter with skimmer 369.00
Little giant pump 124.00
Total 976.00

Cliff Scalco
Director of sales
480-239-9893 Phone
480-452-0791 Fax
www.fishtankstore.com

We use top grade American Acrylic

Sounds like you used a debit card. If you did it's your
responsibility to get this resolved. Probably in court.

With a credit card you just contest the bill.

Never use a debit card for something like this.

Captain Midnite



On Wed, 15 Oct 2003 20:21:25 -0400, "Mark Breithaupt"
<> wrote:

>Below is a copy of the letter we have sent to Advance Aqua Tanks.
>I spoke to the President today, who was kind in returning my call promptly,
>just before I faxed this letter .
>He said he would speak to the distributer soon, but at this point, as far as
>he was concerned, the order did not exist.
>He obviously doesn't yet feel as strongly as we do about our experience.
>We feel like we're getting burned, and Fishtankstore.com is doing it with
>Adavanced Aqua Tank's name.
>Our order didn't get placed. Our phone calls are being ignored. We have live
>rock curing. We're very P'O'D.
>
>We hope that Advanced Aqua Tanks will help us resolve this so it doesn't get
>drawn out or ugly.
>We hope Fishtank.com cleans up this mess, so we don't have to post this
>kind of experience.
>It's not too late yet for FISHTANKSTORE.COM save face.
>----------------------------------------------------------------------------
>------------------------------
>Letter to Advanced Aqua Tanks:
>
>Dear Mr. Lem
>
>I write to you to detail our most unpleasant experience with Cliff Scalco,
>owner of Fishtankstore.com.
>
>On September 28th I e-mailed Fishtankstore.com through their website and
>provided contact information
>and expressed a desire to purchase a Clear For Life tank and accessories.
>(My wife wanted to give me a saltwater tank set-up for my 46th B'day). After
>not receiving a call the next day 9-29-03, I tried calling the contact # on
>the website and left my name and number on voicemail. The next day 9-30-03 I
>tried calling again and left a message again on voicemail in the morning and
>the afternoon. That night I sent another e-mail
>stating that I had been calling, and that if I didn't here from someone by
>the next day, 10-1-03 I was going to another online store.
>I didn't get a return call before noon, so I called Myfishtank.com, a
>different supplier, left a message, and my call was returned promptly. I was
>told I would have a quote on my list of items that night via e-mail, which I
>received.
>The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
>another store because no one had contacted me. He apologized, explaining
>that he had a virus on his computer and was unable to retrieve messages.
>After explaining what I had decided to purchase, the delivery schedule (6-8
>weeks) and from whom, he said he would get me the same order for less and
>have it delivered within 3 weeks. I asked him if he could guarantee his
>claim to deliver under three weeks, and he said yes. I gave him my list and
>he sent me an a-mail quote the same day. The quote is at the bottom of this
>letter, which I have forwarded.
>After discussing the Quote with my wife I called Cliff and completed the
>order. My wife then completed the sale with her check card for the below
>listed items:
>
>55S tank w/out hood (polycarbonate covers)
>Deluxe single filtration system w/ protein skimmer (as shown on
>Fishtankstore.com's site)
>Trapezoid overflow box (center end)
>Squared corners (we planned viewing from both sides)
>Giant pump (he suggested one of 2 models)
>Shipping
>
>The total was $1,065.00. My wife paid this in full during that phone call,
>and afterward I discussed the delivery time. Cliff again stated that we
>would receive delivery within 3 weeks, and to call in about two weeks to
>check the status of the order.
>My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00 on
>10-3-03
>Please note the copy of that portion of her bank statement that we have
>faxed to your office.
>We did not immediately receive an e-mail confirmation for the order and
>figured it was forthcoming.
>
>I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
>voicemail.
>I called again about 2:30pm PST and got Cliff. Cliff said he was contacting
>Advance Aqua Tanks to check the status of our order, and promised to call us
>back in "an hour and a half".
>After not receiving the call I sent this message through Fishtankstore.com's
>site last night.
>
>----------------------------------------------------------------------------
>----
>
>Hello Cliff,
>We did not here back from you.
>Please call us and tell us the status of our order.
>
>Also, we did not receive an e-mail confirmation for our order on 10-2-03
>Can you please e-mail us a copy or confirmation of our order.
>
>Not having purchased from you before, not having any type of order
>confirmation, and not having our calls returned leaves us very concerned.
>Please call us.
>
>Mark and Adrianne Breithaupt
>Phone: 240-304-7385/ 301-589-8731 day or night
>
>
>----------------------------------------------------------------------------
>----
>
>After considering the way our calls were returned from the beginning of our
>correspondence with Cliff, and yesterday's call not being returned, we
>presumed something just wasn't right. We have not heard from Cliff or
>received a response from the above message by e-mail or phone.
>
>After talking to Sol, who has been very helpful and understanding of our
>concerns, we have discovered that our order has not been placed. Our calls
>and e-mails to Cliff are continuing to go unanswered ( I tried again this
>afternoon 2:30pm PST).
>
>Forgive any suttle lack of restraint, but we perceive that we may be getting
>decieved or are being given the type of run around that could last
>indefinately.
>
>We hope that in telling you, the manufacturer of a very nice product we
>would like to see displayed in our home, of our plight with Fishtank.com,
>Cliff Scalco ( one of your distributers representing your produtct) we may
>be able to get this problem resolved.
>
>We are formally requesting your assistance to help us in this matter.
>
>Thankyou, and I appreciate your recent phone call.
>
>Best Regards,
>
>Mark Breithaupt
>Dr. Adrianne Gallucci-Breithaupt
>
>240-304-XXXX Day or night
>301-589-XXXX Night
>
>
>----- Original Message -----
>From: Fish Tank Store.com
>To:
>Sent: Thursday, October 02, 2003 1:37 PM
>Subject: Quote
>
>
>Shipping 172.00
>Tank 206.00
>Overflow box 105.00
>Euro fil filter with skimmer 369.00
>Little giant pump 124.00
>Total 976.00
>
>Cliff Scalco
>Director of sales
>480-239-9893 Phone
>480-452-0791 Fax
>www.fishtankstore.com
>
>We use top grade American Acrylic
>
>

and FWIW (for what its worth) you XXX'd your phone # out at the bottom but
its listed in the middle of the post. this isnt a good idea these days.
never know when DaTroll might start making prank calls.

kc

"Mark Breithaupt" <> wrote in message
news:m5idnezy8dUAeRCiRVn-...
> Below is a copy of the letter we have sent to Advance Aqua Tanks.
> I spoke to the President today, who was kind in returning my call
promptly,
> just before I faxed this letter .
> He said he would speak to the distributer soon, but at this point, as far
as
> he was concerned, the order did not exist.
> He obviously doesn't yet feel as strongly as we do about our experience.
> We feel like we're getting burned, and Fishtankstore.com is doing it with
> Adavanced Aqua Tank's name.
> Our order didn't get placed. Our phone calls are being ignored. We have
live
> rock curing. We're very P'O'D.
>
> We hope that Advanced Aqua Tanks will help us resolve this so it doesn't
get
> drawn out or ugly.
> We hope Fishtank.com cleans up this mess, so we don't have to post this
> kind of experience.
> It's not too late yet for FISHTANKSTORE.COM save face.
> --------------------------------------------------------------------------
--
> ------------------------------
> Letter to Advanced Aqua Tanks:
>
> Dear Mr. Lem
>
> I write to you to detail our most unpleasant experience with Cliff Scalco,
> owner of Fishtankstore.com.
>
> On September 28th I e-mailed Fishtankstore.com through their website and
> provided contact information
> and expressed a desire to purchase a Clear For Life tank and accessories.
> (My wife wanted to give me a saltwater tank set-up for my 46th B'day).
After
> not receiving a call the next day 9-29-03, I tried calling the contact #
on
> the website and left my name and number on voicemail. The next day 9-30-03
I
> tried calling again and left a message again on voicemail in the morning
and
> the afternoon. That night I sent another e-mail
> stating that I had been calling, and that if I didn't here from someone by
> the next day, 10-1-03 I was going to another online store.
> I didn't get a return call before noon, so I called Myfishtank.com, a
> different supplier, left a message, and my call was returned promptly. I
was
> told I would have a quote on my list of items that night via e-mail, which
I
> received.
> The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
> another store because no one had contacted me. He apologized, explaining
> that he had a virus on his computer and was unable to retrieve messages.
> After explaining what I had decided to purchase, the delivery schedule
(6-8
> weeks) and from whom, he said he would get me the same order for less and
> have it delivered within 3 weeks. I asked him if he could guarantee his
> claim to deliver under three weeks, and he said yes. I gave him my list
and
> he sent me an a-mail quote the same day. The quote is at the bottom of
this
> letter, which I have forwarded.
> After discussing the Quote with my wife I called Cliff and completed the
> order. My wife then completed the sale with her check card for the below
> listed items:
>
> 55S tank w/out hood (polycarbonate covers)
> Deluxe single filtration system w/ protein skimmer (as shown on
> Fishtankstore.com's site)
> Trapezoid overflow box (center end)
> Squared corners (we planned viewing from both sides)
> Giant pump (he suggested one of 2 models)
> Shipping
>
> The total was $1,065.00. My wife paid this in full during that phone call,
> and afterward I discussed the delivery time. Cliff again stated that we
> would receive delivery within 3 weeks, and to call in about two weeks to
> check the status of the order.
> My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00
on
> 10-3-03
> Please note the copy of that portion of her bank statement that we have
> faxed to your office.
> We did not immediately receive an e-mail confirmation for the order and
> figured it was forthcoming.
>
> I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
> voicemail.
> I called again about 2:30pm PST and got Cliff. Cliff said he was
contacting
> Advance Aqua Tanks to check the status of our order, and promised to call
us
> back in "an hour and a half".
> After not receiving the call I sent this message through
Fishtankstore.com's
> site last night.
>
> --------------------------------------------------------------------------
--
> ----
>
> Hello Cliff,
> We did not here back from you.
> Please call us and tell us the status of our order.
>
> Also, we did not receive an e-mail confirmation for our order on 10-2-03
> Can you please e-mail us a copy or confirmation of our order.
>
> Not having purchased from you before, not having any type of order
> confirmation, and not having our calls returned leaves us very concerned.
> Please call us.
>
> Mark and Adrianne Breithaupt
> Phone: 240-304-7385/ 301-589-8731 day or night
>
>
> --------------------------------------------------------------------------
--
> ----
>
> After considering the way our calls were returned from the beginning of
our
> correspondence with Cliff, and yesterday's call not being returned, we
> presumed something just wasn't right. We have not heard from Cliff or
> received a response from the above message by e-mail or phone.
>
> After talking to Sol, who has been very helpful and understanding of our
> concerns, we have discovered that our order has not been placed. Our calls
> and e-mails to Cliff are continuing to go unanswered ( I tried again this
> afternoon 2:30pm PST).
>
> Forgive any suttle lack of restraint, but we perceive that we may be
getting
> decieved or are being given the type of run around that could last
> indefinately.
>
> We hope that in telling you, the manufacturer of a very nice product we
> would like to see displayed in our home, of our plight with Fishtank.com,
> Cliff Scalco ( one of your distributers representing your produtct) we may
> be able to get this problem resolved.
>
> We are formally requesting your assistance to help us in this matter.
>
> Thankyou, and I appreciate your recent phone call.
>
> Best Regards,
>
> Mark Breithaupt
> Dr. Adrianne Gallucci-Breithaupt
>
> 240-304-XXXX Day or night
> 301-589-XXXX Night
>
>
> ----- Original Message -----
> From: Fish Tank Store.com
> To:
> Sent: Thursday, October 02, 2003 1:37 PM
> Subject: Quote
>
>
> Shipping 172.00
> Tank 206.00
> Overflow box 105.00
> Euro fil filter with skimmer 369.00
> Little giant pump 124.00
> Total 976.00
>
> Cliff Scalco
> Director of sales
> 480-239-9893 Phone
> 480-452-0791 Fax
> www.fishtankstore.com
>
> We use top grade American Acrylic
>
>
>

I have a Visa Debit card (check card) and I ordered something I never
received. I called Visa and they had me write a letter stating I didn't
get my order. It took a month or so but I did get my money back. FYI

Ctmidnite wrote:
> Sounds like you used a debit card. If you did it's your
> responsibility to get this resolved. Probably in court.
>
> With a credit card you just contest the bill.
>
> Never use a debit card for something like this.
>
> Captain Midnite
>
>
>
> On Wed, 15 Oct 2003 20:21:25 -0400, "Mark Breithaupt"
> <> wrote:
>
>
>>Below is a copy of the letter we have sent to Advance Aqua Tanks.
>>I spoke to the President today, who was kind in returning my call promptly,
>>just before I faxed this letter .
>>He said he would speak to the distributer soon, but at this point, as far as
>>he was concerned, the order did not exist.
>>He obviously doesn't yet feel as strongly as we do about our experience.
>>We feel like we're getting burned, and Fishtankstore.com is doing it with
>>Adavanced Aqua Tank's name.
>>Our order didn't get placed. Our phone calls are being ignored. We have live
>>rock curing. We're very P'O'D.
>>
>>We hope that Advanced Aqua Tanks will help us resolve this so it doesn't get
>>drawn out or ugly.
>>We hope Fishtank.com cleans up this mess, so we don't have to post this
>>kind of experience.
>>It's not too late yet for FISHTANKSTORE.COM save face.
>>----------------------------------------------------------------------------
>>------------------------------
>>Letter to Advanced Aqua Tanks:
>>
>>Dear Mr. Lem
>>
>>I write to you to detail our most unpleasant experience with Cliff Scalco,
>>owner of Fishtankstore.com.
>>
>>On September 28th I e-mailed Fishtankstore.com through their website and
>>provided contact information
>>and expressed a desire to purchase a Clear For Life tank and accessories.
>>(My wife wanted to give me a saltwater tank set-up for my 46th B'day). After
>>not receiving a call the next day 9-29-03, I tried calling the contact # on
>>the website and left my name and number on voicemail. The next day 9-30-03 I
>>tried calling again and left a message again on voicemail in the morning and
>>the afternoon. That night I sent another e-mail
>>stating that I had been calling, and that if I didn't here from someone by
>>the next day, 10-1-03 I was going to another online store.
>>I didn't get a return call before noon, so I called Myfishtank.com, a
>>different supplier, left a message, and my call was returned promptly. I was
>>told I would have a quote on my list of items that night via e-mail, which I
>>received.
>>The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
>>another store because no one had contacted me. He apologized, explaining
>>that he had a virus on his computer and was unable to retrieve messages.
>>After explaining what I had decided to purchase, the delivery schedule (6-8
>>weeks) and from whom, he said he would get me the same order for less and
>>have it delivered within 3 weeks. I asked him if he could guarantee his
>>claim to deliver under three weeks, and he said yes. I gave him my list and
>>he sent me an a-mail quote the same day. The quote is at the bottom of this
>>letter, which I have forwarded.
>>After discussing the Quote with my wife I called Cliff and completed the
>>order. My wife then completed the sale with her check card for the below
>>listed items:
>>
>>55S tank w/out hood (polycarbonate covers)
>>Deluxe single filtration system w/ protein skimmer (as shown on
>>Fishtankstore.com's site)
>>Trapezoid overflow box (center end)
>>Squared corners (we planned viewing from both sides)
>>Giant pump (he suggested one of 2 models)
>>Shipping
>>
>>The total was $1,065.00. My wife paid this in full during that phone call,
>>and afterward I discussed the delivery time. Cliff again stated that we
>>would receive delivery within 3 weeks, and to call in about two weeks to
>>check the status of the order.
>>My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00 on
>>10-3-03
>>Please note the copy of that portion of her bank statement that we have
>>faxed to your office.
>>We did not immediately receive an e-mail confirmation for the order and
>>figured it was forthcoming.
>>
>>I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
>>voicemail.
>>I called again about 2:30pm PST and got Cliff. Cliff said he was contacting
>>Advance Aqua Tanks to check the status of our order, and promised to call us
>>back in "an hour and a half".
>>After not receiving the call I sent this message through Fishtankstore.com's
>>site last night.
>>
>>----------------------------------------------------------------------------
>>----
>>
>>Hello Cliff,
>>We did not here back from you.
>>Please call us and tell us the status of our order.
>>
>>Also, we did not receive an e-mail confirmation for our order on 10-2-03
>>Can you please e-mail us a copy or confirmation of our order.
>>
>>Not having purchased from you before, not having any type of order
>>confirmation, and not having our calls returned leaves us very concerned.
>>Please call us.
>>
>>Mark and Adrianne Breithaupt
>>Phone: 240-304-7385/ 301-589-8731 day or night
>>
>>
>>----------------------------------------------------------------------------
>>----
>>
>>After considering the way our calls were returned from the beginning of our
>>correspondence with Cliff, and yesterday's call not being returned, we
>>presumed something just wasn't right. We have not heard from Cliff or
>>received a response from the above message by e-mail or phone.
>>
>>After talking to Sol, who has been very helpful and understanding of our
>>concerns, we have discovered that our order has not been placed. Our calls
>>and e-mails to Cliff are continuing to go unanswered ( I tried again this
>>afternoon 2:30pm PST).
>>
>>Forgive any suttle lack of restraint, but we perceive that we may be getting
>>decieved or are being given the type of run around that could last
>>indefinately.
>>
>>We hope that in telling you, the manufacturer of a very nice product we
>>would like to see displayed in our home, of our plight with Fishtank.com,
>>Cliff Scalco ( one of your distributers representing your produtct) we may
>>be able to get this problem resolved.
>>
>>We are formally requesting your assistance to help us in this matter.
>>
>>Thankyou, and I appreciate your recent phone call.
>>
>>Best Regards,
>>
>>Mark Breithaupt
>>Dr. Adrianne Gallucci-Breithaupt
>>
>>240-304-XXXX Day or night
>>301-589-XXXX Night
>>
>>
>>----- Original Message -----
>>From: Fish Tank Store.com
>>To:
>>Sent: Thursday, October 02, 2003 1:37 PM
>>Subject: Quote
>>
>>
>>Shipping 172.00
>>Tank 206.00
>>Overflow box 105.00
>>Euro fil filter with skimmer 369.00
>>Little giant pump 124.00
>>Total 976.00
>>
>>Cliff Scalco
>>Director of sales
>>480-239-9893 Phone
>>480-452-0791 Fax
>>www.fishtankstore.com
>>
>>We use top grade American Acrylic
>>
>>
>
>

Or solicit it to the appropriate parties available on the internet.

I'd never prank call anyone... considering the government contracts that I
have.

"Dragon Slayer" <koi_man(nospam)@hotmail.com> wrote in message
news:bmkuuo$cm6d$...
and FWIW (for what its worth) you XXX'd your phone # out at the bottom but
its listed in the middle of the post. this isnt a good idea these days.
never know when DaTroll might start making prank calls.

kc

"Mark Breithaupt" <> wrote in message
news:m5idnezy8dUAeRCiRVn-...
> Below is a copy of the letter we have sent to Advance Aqua Tanks.
> I spoke to the President today, who was kind in returning my call
promptly,
> just before I faxed this letter .
> He said he would speak to the distributer soon, but at this point, as far
as
> he was concerned, the order did not exist.
> He obviously doesn't yet feel as strongly as we do about our experience.
> We feel like we're getting burned, and Fishtankstore.com is doing it with
> Adavanced Aqua Tank's name.
> Our order didn't get placed. Our phone calls are being ignored. We have
live
> rock curing. We're very P'O'D.
>
> We hope that Advanced Aqua Tanks will help us resolve this so it doesn't
get
> drawn out or ugly.
> We hope Fishtank.com cleans up this mess, so we don't have to post this
> kind of experience.
> It's not too late yet for FISHTANKSTORE.COM save face.
> --------------------------------------------------------------------------
--
> ------------------------------
> Letter to Advanced Aqua Tanks:
>
> Dear Mr. Lem
>
> I write to you to detail our most unpleasant experience with Cliff Scalco,
> owner of Fishtankstore.com.
>
> On September 28th I e-mailed Fishtankstore.com through their website and
> provided contact information
> and expressed a desire to purchase a Clear For Life tank and accessories.
> (My wife wanted to give me a saltwater tank set-up for my 46th B'day).
After
> not receiving a call the next day 9-29-03, I tried calling the contact #
on
> the website and left my name and number on voicemail. The next day 9-30-03
I
> tried calling again and left a message again on voicemail in the morning
and
> the afternoon. That night I sent another e-mail
> stating that I had been calling, and that if I didn't here from someone by
> the next day, 10-1-03 I was going to another online store.
> I didn't get a return call before noon, so I called Myfishtank.com, a
> different supplier, left a message, and my call was returned promptly. I
was
> told I would have a quote on my list of items that night via e-mail, which
I
> received.
> The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
> another store because no one had contacted me. He apologized, explaining
> that he had a virus on his computer and was unable to retrieve messages.
> After explaining what I had decided to purchase, the delivery schedule
(6-8
> weeks) and from whom, he said he would get me the same order for less and
> have it delivered within 3 weeks. I asked him if he could guarantee his
> claim to deliver under three weeks, and he said yes. I gave him my list
and
> he sent me an a-mail quote the same day. The quote is at the bottom of
this
> letter, which I have forwarded.
> After discussing the Quote with my wife I called Cliff and completed the
> order. My wife then completed the sale with her check card for the below
> listed items:
>
> 55S tank w/out hood (polycarbonate covers)
> Deluxe single filtration system w/ protein skimmer (as shown on
> Fishtankstore.com's site)
> Trapezoid overflow box (center end)
> Squared corners (we planned viewing from both sides)
> Giant pump (he suggested one of 2 models)
> Shipping
>
> The total was $1,065.00. My wife paid this in full during that phone call,
> and afterward I discussed the delivery time. Cliff again stated that we
> would receive delivery within 3 weeks, and to call in about two weeks to
> check the status of the order.
> My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00
on
> 10-3-03
> Please note the copy of that portion of her bank statement that we have
> faxed to your office.
> We did not immediately receive an e-mail confirmation for the order and
> figured it was forthcoming.
>
> I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
> voicemail.
> I called again about 2:30pm PST and got Cliff. Cliff said he was
contacting
> Advance Aqua Tanks to check the status of our order, and promised to call
us
> back in "an hour and a half".
> After not receiving the call I sent this message through
Fishtankstore.com's
> site last night.
>
> --------------------------------------------------------------------------
--
> ----
>
> Hello Cliff,
> We did not here back from you.
> Please call us and tell us the status of our order.
>
> Also, we did not receive an e-mail confirmation for our order on 10-2-03
> Can you please e-mail us a copy or confirmation of our order.
>
> Not having purchased from you before, not having any type of order
> confirmation, and not having our calls returned leaves us very concerned.
> Please call us.
>
> Mark and Adrianne Breithaupt
> Phone: 240-304-7385/ 301-589-8731 day or night
>
>
> --------------------------------------------------------------------------
--
> ----
>
> After considering the way our calls were returned from the beginning of
our
> correspondence with Cliff, and yesterday's call not being returned, we
> presumed something just wasn't right. We have not heard from Cliff or
> received a response from the above message by e-mail or phone.
>
> After talking to Sol, who has been very helpful and understanding of our
> concerns, we have discovered that our order has not been placed. Our calls
> and e-mails to Cliff are continuing to go unanswered ( I tried again this
> afternoon 2:30pm PST).
>
> Forgive any suttle lack of restraint, but we perceive that we may be
getting
> decieved or are being given the type of run around that could last
> indefinately.
>
> We hope that in telling you, the manufacturer of a very nice product we
> would like to see displayed in our home, of our plight with Fishtank.com,
> Cliff Scalco ( one of your distributers representing your produtct) we may
> be able to get this problem resolved.
>
> We are formally requesting your assistance to help us in this matter.
>
> Thankyou, and I appreciate your recent phone call.
>
> Best Regards,
>
> Mark Breithaupt
> Dr. Adrianne Gallucci-Breithaupt
>
> 240-304-XXXX Day or night
> 301-589-XXXX Night
>
>
> ----- Original Message -----
> From: Fish Tank Store.com
> To:
> Sent: Thursday, October 02, 2003 1:37 PM
> Subject: Quote
>
>
> Shipping 172.00
> Tank 206.00
> Overflow box 105.00
> Euro fil filter with skimmer 369.00
> Little giant pump 124.00
> Total 976.00
>
> Cliff Scalco
> Director of sales
> 480-239-9893 Phone
> 480-452-0791 Fax
> www.fishtankstore.com
>
> We use top grade American Acrylic
>
>
>

Cybil again.....

Marc Levenson wrote:

> Sounds like the good folks at www.refundcompany.com could probably help you
> on this one.
>
> Marc
>
> --
> Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
> Business Page: http://www.sparklingfloorservice.com
> Marine Hobbyist: http://www.melevsreef.com
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

Cybil again, however at least the use of profanity has stopped. Imagine that, a
troll that has been muzzled. <grin>

Marc


Faux Marc Levenson wrote:

> Or solicit it to the appropriate parties available on the internet.
>
> I'd never prank call anyone... considering the government contracts that I
> have.
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

Perhaps everyone would be so kind as to remove their posts containing our
#'s or repost without the #.
We will repost and exclude the #.
We will also post our progress as we move to resolve this.
We have already filed a complaint w/ the BBB (FWIW) and will pursue whatever
means will help recover our loss, or get our order delivered.


"Dragon Slayer" <koi_man(nospam)@hotmail.com> wrote in message
news:bmkuuo$cm6d$...
> and FWIW (for what its worth) you XXX'd your phone # out at the bottom but
> its listed in the middle of the post. this isnt a good idea these days.
> never know when DaTroll might start making prank calls.
>
> kc
>
> "Mark Breithaupt" <> wrote in message
> news:m5idnezy8dUAeRCiRVn-...
> > Below is a copy of the letter we have sent to Advance Aqua Tanks.
> > I spoke to the President today, who was kind in returning my call
> promptly,
> > just before I faxed this letter .
> > He said he would speak to the distributer soon, but at this point, as
far
> as
> > he was concerned, the order did not exist.
> > He obviously doesn't yet feel as strongly as we do about our experience.
> > We feel like we're getting burned, and Fishtankstore.com is doing it
with
> > Adavanced Aqua Tank's name.
> > Our order didn't get placed. Our phone calls are being ignored. We have
> live
> > rock curing. We're very P'O'D.
> >
> > We hope that Advanced Aqua Tanks will help us resolve this so it doesn't
> get
> > drawn out or ugly.
> > We hope Fishtank.com cleans up this mess, so we don't have to post this
> > kind of experience.
> > It's not too late yet for FISHTANKSTORE.COM save face.
>
> --------------------------------------------------------------------------
> --
> > ------------------------------
> > Letter to Advanced Aqua Tanks:
> >
> > Dear Mr. Lem
> >
> > I write to you to detail our most unpleasant experience with Cliff
Scalco,
> > owner of Fishtankstore.com.
> >
> > On September 28th I e-mailed Fishtankstore.com through their website and
> > provided contact information
> > and expressed a desire to purchase a Clear For Life tank and
accessories.
> > (My wife wanted to give me a saltwater tank set-up for my 46th B'day).
> After
> > not receiving a call the next day 9-29-03, I tried calling the contact #
> on
> > the website and left my name and number on voicemail. The next day
9-30-03
> I
> > tried calling again and left a message again on voicemail in the morning
> and
> > the afternoon. That night I sent another e-mail
> > stating that I had been calling, and that if I didn't here from someone
by
> > the next day, 10-1-03 I was going to another online store.
> > I didn't get a return call before noon, so I called Myfishtank.com, a
> > different supplier, left a message, and my call was returned promptly. I
> was
> > told I would have a quote on my list of items that night via e-mail,
which
> I
> > received.
> > The next day 10-2-03 Mr. Scalco called, and I explained that I had gone
to
> > another store because no one had contacted me. He apologized, explaining
> > that he had a virus on his computer and was unable to retrieve messages.
> > After explaining what I had decided to purchase, the delivery schedule
> (6-8
> > weeks) and from whom, he said he would get me the same order for less
and
> > have it delivered within 3 weeks. I asked him if he could guarantee his
> > claim to deliver under three weeks, and he said yes. I gave him my list
> and
> > he sent me an a-mail quote the same day. The quote is at the bottom of
> this
> > letter, which I have forwarded.
> > After discussing the Quote with my wife I called Cliff and completed the
> > order. My wife then completed the sale with her check card for the below
> > listed items:
> >
> > 55S tank w/out hood (polycarbonate covers)
> > Deluxe single filtration system w/ protein skimmer (as shown on
> > Fishtankstore.com's site)
> > Trapezoid overflow box (center end)
> > Squared corners (we planned viewing from both sides)
> > Giant pump (he suggested one of 2 models)
> > Shipping
> >
> > The total was $1,065.00. My wife paid this in full during that phone
call,
> > and afterward I discussed the delivery time. Cliff again stated that we
> > would receive delivery within 3 weeks, and to call in about two weeks to
> > check the status of the order.
> > My wife's bank statement shows a debit to Fishtankstore.com for
$1,065.00
> on
> > 10-3-03
> > Please note the copy of that portion of her bank statement that we have
> > faxed to your office.
> > We did not immediately receive an e-mail confirmation for the order and
> > figured it was forthcoming.
> >
> > I called cliff yesterday 10-15-03 about 8:00pm PST and left a message
with
> > voicemail.
> > I called again about 2:30pm PST and got Cliff. Cliff said he was
> contacting
> > Advance Aqua Tanks to check the status of our order, and promised to
call
> us
> > back in "an hour and a half".
> > After not receiving the call I sent this message through
> Fishtankstore.com's
> > site last night.
> >
>
> --------------------------------------------------------------------------
> --
> > ----
> >
> > Hello Cliff,
> > We did not here back from you.
> > Please call us and tell us the status of our order.
> >
> > Also, we did not receive an e-mail confirmation for our order on 10-2-03
> > Can you please e-mail us a copy or confirmation of our order.
> >
> > Not having purchased from you before, not having any type of order
> > confirmation, and not having our calls returned leaves us very
concerned.
> > Please call us.
> >
> > Mark and Adrianne Breithaupt
> > Phone: 240-304-XXXX/ 301-589-XXXX day or night
> >
> >
>
> --------------------------------------------------------------------------
> --
> > ----
> >
> > After considering the way our calls were returned from the beginning of
> our
> > correspondence with Cliff, and yesterday's call not being returned, we
> > presumed something just wasn't right. We have not heard from Cliff or
> > received a response from the above message by e-mail or phone.
> >
> > After talking to Sol, who has been very helpful and understanding of our
> > concerns, we have discovered that our order has not been placed. Our
calls
> > and e-mails to Cliff are continuing to go unanswered ( I tried again
this
> > afternoon 2:30pm PST).
> >
> > Forgive any suttle lack of restraint, but we perceive that we may be
> getting
> > decieved or are being given the type of run around that could last
> > indefinately.
> >
> > We hope that in telling you, the manufacturer of a very nice product we
> > would like to see displayed in our home, of our plight with
Fishtank.com,
> > Cliff Scalco ( one of your distributers representing your produtct) we
may
> > be able to get this problem resolved.
> >
> > We are formally requesting your assistance to help us in this matter.
> >
> > Thankyou, and I appreciate your recent phone call.
> >
> > Best Regards,
> >
> > Mark Breithaupt
> > Dr. Adrianne Gallucci-Breithaupt
> >
> > 240-304-XXXX Day or night
> > 301-589-XXXX Night
> >
> >
> > ----- Original Message -----
> > From: Fish Tank Store.com
> > To:
> > Sent: Thursday, October 02, 2003 1:37 PM
> > Subject: Quote
> >
> >
> > Shipping 172.00
> > Tank 206.00
> > Overflow box 105.00
> > Euro fil filter with skimmer 369.00
> > Little giant pump 124.00
> > Total 976.00
> >
> > Cliff Scalco
> > Director of sales
> > 480-239-9893 Phone
> > 480-452-0791 Fax
> > www.fishtankstore.com
> >
> > We use top grade American Acrylic
> >
> >
> >
>
>

"Mark Breithaupt" <> wrote in message
newsoCdnYVWsM2XHROiRVn-...
| Perhaps everyone would be so kind as to remove their posts containing our
| #'s or repost without the #.
| We will repost and exclude the #.
| We will also post our progress as we move to resolve this.
| We have already filed a complaint w/ the BBB (FWIW) and will pursue
whatever
| means will help recover our loss, or get our order delivered.

Only you can cancel your message here. But, sadly, it's already too late.
I'd still cancel it anyway, just so it won't be archived for all eternity.
Folks have had to change their phone numbers because of faux pas like the
one you just made. Cancel it.
Also remember, Check Cards are not like credit cards, you are not afforded
the same protections. In reality, using your debit card at an unknown,
online retailer, is akin to handing them a signed blank check.

Kev