FISHTANKSTORE.COM...HERE'S OUR STORY :-(

Below is a copy of the letter we have sent to Advance Aqua Tanks.
I spoke to the President today, who was kind in returning my call promptly,
just before I faxed this letter .
He said he would speak to the distributer soon, but at this point, as far as
he was concerned, the order did not exist.
He obviously doesn't yet feel as strongly as we do about our experience.
We feel like we're getting burned, and Fishtankstore.com is doing it with
Adavanced Aqua Tank's name.
Our order didn't get placed. Our phone calls are being ignored. We have live
rock curing. We're very P'O'D.

We hope that Advanced Aqua Tanks will help us resolve this so it doesn't get
drawn out or ugly.
We hope Fishtank.com cleans up this mess, so we don't have to post this
kind of experience.
It's not too late yet for FISHTANKSTORE.COM save face.
----------------------------------------------------------------------------
------------------------------
Letter to Advanced Aqua Tanks:

Dear Mr. Lem

I write to you to detail our most unpleasant experience with Cliff Scalco,
owner of Fishtankstore.com.

On September 28th I e-mailed Fishtankstore.com through their website and
provided contact information
and expressed a desire to purchase a Clear For Life tank and accessories.
(My wife wanted to give me a saltwater tank set-up for my 46th B'day). After
not receiving a call the next day 9-29-03, I tried calling the contact # on
the website and left my name and number on voicemail. The next day 9-30-03 I
tried calling again and left a message again on voicemail in the morning and
the afternoon. That night I sent another e-mail
stating that I had been calling, and that if I didn't here from someone by
the next day, 10-1-03 I was going to another online store.
I didn't get a return call before noon, so I called Myfishtank.com, a
different supplier, left a message, and my call was returned promptly. I was
told I would have a quote on my list of items that night via e-mail, which I
received.
The next day 10-2-03 Mr. Scalco called, and I explained that I had gone to
another store because no one had contacted me. He apologized, explaining
that he had a virus on his computer and was unable to retrieve messages.
After explaining what I had decided to purchase, the delivery schedule (6-8
weeks) and from whom, he said he would get me the same order for less and
have it delivered within 3 weeks. I asked him if he could guarantee his
claim to deliver under three weeks, and he said yes. I gave him my list and
he sent me an a-mail quote the same day. The quote is at the bottom of this
letter, which I have forwarded.
After discussing the Quote with my wife I called Cliff and completed the
order. My wife then completed the sale with her check card for the below
listed items:

55S tank w/out hood (polycarbonate covers)
Deluxe single filtration system w/ protein skimmer (as shown on
Fishtankstore.com's site)
Trapezoid overflow box (center end)
Squared corners (we planned viewing from both sides)
Giant pump (he suggested one of 2 models)
Shipping

The total was $1,065.00. My wife paid this in full during that phone call,
and afterward I discussed the delivery time. Cliff again stated that we
would receive delivery within 3 weeks, and to call in about two weeks to
check the status of the order.
My wife's bank statement shows a debit to Fishtankstore.com for $1,065.00 on
10-3-03
Please note the copy of that portion of her bank statement that we have
faxed to your office.
We did not immediately receive an e-mail confirmation for the order and
figured it was forthcoming.

I called cliff yesterday 10-15-03 about 8:00pm PST and left a message with
voicemail.
I called again about 2:30pm PST and got Cliff. Cliff said he was contacting
Advance Aqua Tanks to check the status of our order, and promised to call us
back in "an hour and a half".
After not receiving the call I sent this message through Fishtankstore.com's
site last night.

----------------------------------------------------------------------------

----

Hello Cliff,
We did not here back from you.
Please call us and tell us the status of our order.

Also, we did not receive an e-mail confirmation for our order on 10-2-03
Can you please e-mail us a copy or confirmation of our order.

Not having purchased from you before, not having any type of order
confirmation, and not having our calls returned leaves us very concerned.
Please call us.

Mark and Adrianne Breithaupt
Phone: 240-304-xxxx/ 301-589-XXXX day or night


----------------------------------------------------------------------------
----

After considering the way our calls were returned from the beginning of our
correspondence with Cliff, and yesterday's call not being returned, we
presumed something just wasn't right. We have not heard from Cliff or
received a response from the above message by e-mail or phone.

After talking to Sol, who has been very helpful and understanding of our
concerns, we have discovered that our order has not been placed. Our calls
and e-mails to Cliff are continuing to go unanswered ( I tried again this
afternoon 2:30pm PST).

Forgive any suttle lack of restraint, but we perceive that we may be getting
decieved or are being given the type of run around that could last
indefinately.

We hope that in telling you, the manufacturer of a very nice product we
would like to see displayed in our home, of our plight with Fishtank.com,
Cliff Scalco ( one of your distributers representing your produtct) we may
be able to get this problem resolved.

We are formally requesting your assistance to help us in this matter.

Thankyou, and I appreciate your recent phone call.

Best Regards,

Mark Breithaupt
Dr. Adrianne Gallucci-Breithaupt

240-304-XXXX Day or night
301-589-XXXX Night


----- Original Message -----
From: Fish Tank Store.com
To:
Sent: Thursday, October 02, 2003 1:37 PM
Subject: Quote


Shipping 172.00
Tank 206.00
Overflow box 105.00
Euro fil filter with skimmer 369.00
Little giant pump 124.00
Total 976.00

Cliff Scalco
Director of sales
480-239-9893 Phone
480-452-0791 Fax
www.fishtankstore.com

We use top grade American Acrylic

"Mark Breithaupt" <> wrote in message
news:seGdnY9XzdYOHROiRVn-...
| Below is a copy of the letter we have sent to Advance Aqua Tanks.


You still should cancel your other post.

Kev

You are a moron... cancel the post???? Sorry dude, but 99% of all news
servers have the retract command disabled. You hit send... you're done. It's
out there for the world to see.


"Kevin M" <> wrote in message
news:ETwjb.159$.. .
"Mark Breithaupt" <> wrote in message
news:seGdnY9XzdYOHROiRVn-...
| Below is a copy of the letter we have sent to Advance Aqua Tanks.


You still should cancel your other post.

Kev

Cybil, Cybil, Cybil.... you don't have near the power you pretend to command.

Marc


Faux Marc Levenson wrote:

> You are a moron... cancel the post???? Sorry dude, but 99% of all news
> servers have the retract command disabled. You hit send... you're done. It's
> out there for the world to see.
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

How would anyone dispute your statement? I know you more than you'll ever
know about me... Why would you get into such a war with a little troll like
me and leave yourself so wide open?

Marc Levenson
6455 Westrock Drive
Ft Worth, Tx 76133
Phone: 817-246-8353
Email:


"Marc Levenson" <> wrote in message
news:...
Cybil, Cybil, Cybil.... you don't have near the power you pretend to
command.

Marc


Faux Marc Levenson wrote:

> You are a moron... cancel the post???? Sorry dude, but 99% of all news
> servers have the retract command disabled. You hit send... you're done.
It's
> out there for the world to see.
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

What war? I feel it is almost unfair, as I have limitless patience and you only
have a keyboard.

Marc

Jack Rabbit wrote:

> How would anyone dispute your statement? I know you more than you'll ever
> know about me... Why would you get into such a war with a little troll like
> me and leave yourself so wide open?
>
> Marc Levenson
> 6455 Westrock Drive
> Ft Worth, Tx 76133
> Phone: 817-246-8353
> Email:
>
> "Marc Levenson" <> wrote in message
> news:...
> Cybil, Cybil, Cybil.... you don't have near the power you pretend to
> command.
>
> Marc
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

We should start a club. I can be president and you can be the secretary... I
am sure that you love to bend over...

We can call it TrollsrUs.


"Marc Levenson" <> wrote in message
news:...
What war? I feel it is almost unfair, as I have limitless patience and you
only
have a keyboard.

Marc

Jack Rabbit wrote:

> How would anyone dispute your statement? I know you more than you'll ever
> know about me... Why would you get into such a war with a little troll
like
> me and leave yourself so wide open?
>
> Marc Levenson
> 6455 Westrock Drive
> Ft Worth, Tx 76133
> Phone: 817-246-8353
> Email:
>
> "Marc Levenson" <> wrote in message
> news:...
> Cybil, Cybil, Cybil.... you don't have near the power you pretend to
> command.
>
> Marc
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

First it was a war, now it is a club? Make up your mind, Cybil. Seems to me
like you are the one bending over!

Marc


Tared Rabbit wrote:

> We should start a club. I can be president and you can be the secretary... I
> am sure that you love to bend over...
>
> We can call it TrollsrUs.
>
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

....bending over backwards to bring out the real Marc Levenson... thanks for
falling into another troll trap. This group is quite active today... roughly
3 posts per minute today.

WHEEEE!!!!! I'm getting paid too... while you are not... enjoy your day off,
peasant.

--Cybil


"Marc Levenson" <> wrote in message
news:...
First it was a war, now it is a club? Make up your mind, Cybil. Seems to
me
like you are the one bending over!

Marc


Tared Rabbit wrote:

> We should start a club. I can be president and you can be the secretary...
I
> am sure that you love to bend over...
>
> We can call it TrollsrUs.
>
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com

LoL. The real Marc Levenson... a guy that can have fun too. Oh my, what will
the world say now?!

What makes you think this is my day off? Cybil, you make way too many
assumptions.

Marc


Cybil wrote:

> ...bending over backwards to bring out the real Marc Levenson... thanks for
> falling into another troll trap. This group is quite active today... roughly
> 3 posts per minute today.
>
> WHEEEE!!!!! I'm getting paid too... while you are not... enjoy your day off,
> peasant.
>
> --Cybil
>

--
Personal Page: http://www.sparklingfloorservice.com/oanda/index.html
Business Page: http://www.sparklingfloorservice.com
Marine Hobbyist: http://www.melevsreef.com