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Drs Foster and Smith and Fed ExVendor Evaluations Here we can share our good and bad expierences with the current online vendors. |
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#1
August 31st, 2007, 09:47 PM
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Drs Foster and Smith and Fed Ex
Recently, I ordered an aquarium stand from Drs Foster and Smith. Shipped Fed Ex Ground. Shipped really fast out of Drs. As always I track my deliveries and acouple days later, noticed that it had departed from one fed ex location but never arrived along with the other shipments in my order. I waited a couple days then called Fed Ex to see what the problem was. I expected to stay on hold for half an hour then have to complain my way into an agreement.
The exact opposite happened. I was talking with a LIVE person within 5 minutes and just gave them my tracking number and they said they would check on it. The next day they called and told me that the shipping label had been damaged and sent back to Drs. I then called up Drs. knowing that they have excelent customer service. I got exactly what I was expecting and within another 5 minutes, they told me another stand was on the way. This is what customer service is all about. I will always do business with Drs. and Fed Ex because of how well they handled things. Brian Current Aquarium(s) Description: 30 Gal Fish/Reef Experience in Saltwater & Reef Aquarium Hobby: Since 2004 
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#2
August 31st, 2007, 10:04 PM
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Re: Drs Foster and Smith and Fed Ex
thats good news
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Current Aquarium(s) Description: 125gal.maple stand+ ro+ uv steralizer and 30 gallon mini reef Experience in Saltwater & Reef Aquarium Hobby: 2years Other Intrests: airsoft,guitar,wakeskating,skateboarding
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#3
August 31st, 2007, 10:16 PM
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Re: Drs Foster and Smith and Fed Ex
Nice to hear. I've never had any problems with Drs. Foster and Smith. Always really quick to get my orders and good customer service.
__________________
"If we went to a Halloween party dressed as Batman and Robin, I'd go as Robin. That's how much you mean to me... " Sarah  
Current Aquarium(s) Description: 240-gallon reef with a 55-gallon sump and refugium Experience in Saltwater & Reef Aquarium Hobby: 5 years
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#4
September 1st, 2007, 12:28 AM
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Re: Drs Foster and Smith and Fed Ex
I already knew about how good Drs. is. I was really suprised about Fed Ex. I thought it would have been like talking to a brick wall.
Just set up a temp 10 gal tank for the big move onto the new stand for the 30 gal.  Cant wait for the new stand. Have had the canopy and the T-5 fixture for over a week.Brian Current Aquarium(s) Description: 30 Gal Fish/Reef Experience in Saltwater & Reef Aquarium Hobby: Since 2004
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#5
September 1st, 2007, 12:47 AM
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Re: Drs Foster and Smith and Fed Ex
I use there family of sites(2Doc's,liveaquaria,E-tropical)more often then any other.I consider them the best on the web.Glad things work out well for you.
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Live long and prosper Dominick AGA 210g. MegaflowLifereef LF1-300S berlin sumpSVS-24 skimmer w/Mag 9.5Refugium(25g.) with Nova 2x24w fuge light.Mag 2400 return.Aquatinic Constellation/14x39w T5-HO.Reef Fanatic ATO.Koralia 2/3 Current Aquarium(s) Description: Oceanic 75 gal./AGA 210g. megaflow Experience in Saltwater & Reef Aquarium Hobby: 6 years Other Intrests: Reefing,video games,music,electronics
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#6
September 5th, 2007, 07:11 PM
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Re: Drs Foster and Smith and Fed Ex
good to hear that..in the near future im planning to buy some stuff from them..a set of ligths probably..
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 NWKRC.. Rigo..
Current Aquarium(s) Description: 20 gallons long, 10g nano reef Experience in Saltwater & Reef Aquarium Hobby: 3 years Other Intrests: bike riding,reefing,home entertainment,site seen.
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#7
September 5th, 2007, 09:45 PM
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Re: Drs Foster and Smith and Fed Ex
for what rigo
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Current Aquarium(s) Description: 125gal.maple stand+ ro+ uv steralizer and 30 gallon mini reef Experience in Saltwater & Reef Aquarium Hobby: 2years Other Intrests: airsoft,guitar,wakeskating,skateboarding
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#8
September 10th, 2007, 09:46 PM
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Re: Drs Foster and Smith and Fed Ex
Just wanted to update every one on how awesome Drs is.
I just got the new catalog in the mail and noticed that my the stand was 15% off. Called them up and they gave me a credit in the amount of the difference between the new and old price. Theese people are so nice Brian Current Aquarium(s) Description: 30 Gal Fish/Reef Experience in Saltwater & Reef Aquarium Hobby: Since 2004
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#9
September 10th, 2007, 10:50 PM
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Re: Drs Foster and Smith and Fed Ex
You can definitely see how much they value repeat business.
__________________
"If we went to a Halloween party dressed as Batman and Robin, I'd go as Robin. That's how much you mean to me... " Sarah
Current Aquarium(s) Description: 240-gallon reef with a 55-gallon sump and refugium Experience in Saltwater & Reef Aquarium Hobby: 5 years
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#10
September 13th, 2007, 11:50 PM
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Re: Drs Foster and Smith and Fed Ex
anyone ever gotten fish from them?
how was it? Current Aquarium(s) Description: 220 Perfecto W/ dual corner overflows Experience in Saltwater & Reef Aquarium Hobby: Not long enough
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