SaltWaterFish.com lies about its guarantee!

[fatman]

Actually that policy has been used very often over the years by a lot of different retailers. Most retailers have minimum order amounts unless you are willing to pay additional for boxing and handling. Lots of retailers do not even give you that option of ordering less and paying for packaging materials. Few retailers will just send replacements at their expense, actually I do not remember the last retailer that did do that for me. Usually they expect to just add a credit to another order then minimums for that order of course do not include the cost/value of the replacement merchandise as they already lost the profit on that merchandise already. Retailers do not get refunds from their suppliers if the losses happened after they sold the live products. Non living merchandise however is replaced by the wholesalers or manufacturers to the retailers so they can afford to readily replace such items. As far as I can tell they are still honoring their replacement policy. I doubt there advertisements said their live replacements guarantees were stipulation free. I imagine that the majority of retailers in the aquatic industry use like policies in this regard.

[aqiz123]

SaltWaterFish.com also screwed me. 1st order was fine. 2nd order arrived dead. Took days to get a response, will not answer phones. Then only vague emails that had no concern. Salinity in the bags was off the chart and nothing had a chance. Guarantee is lies and you have to spend lots more to receive your credit. They emailed me sorry about your loss and case closed. I got no more responses. Worst customer service ever. They suck !!! Buy local if you can.