Dissapointed in Bulk Reef Supply

Discussion in 'Product Reviews' started by Shep, Aug 29, 2013.

  1. Shep

    Shep

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    So here is the deal I ordered a Reef Octopus BH-100 skimmer from there and everything appeared to be going ok until I opened the box and found out there was a great number of parts missing from the skimmer. They said said there was no problem with refunding me the money or sending a new skimmer out. I opted for the new skimmer but now I have to wait until Monday to get it. I am just disappointed because I had mostly heard great things about BRS.
     
    Shep, Aug 29, 2013
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  2. Shep

    reefnoob

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    Well there are mistakes that happen, at least they are going to ship out a totally new one. Hopefully everything will be fixed. Good luck!
     
    reefnoob, Aug 29, 2013
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  3. Shep

    chichimom79 reef junkie

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    +1 reefnoob. Expecting people not to screw up will often lead you to disappointment. At least allow for a correction of the wrong before you get upset.
     
    chichimom79, Aug 29, 2013
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  4. Shep

    BL1 ............. Moderator

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    I'm not sure i understand how you're disappointed in BRS, they don't control how another company (Reef Octopus) packages their product. And on top of that when you called you immediately were offered a refund or a replacement for the problem you had. So how are you disappointed in them?
     
    BL1, Aug 29, 2013
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  5. Shep

    Shep

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    I will admit that it was unreasonable for me to be upset with BRS but this was kind of posted in the heat of the moment. I Had gotten the skimmer that morning but had waited until after I got home from a crap day at work and this was just the icing on the cake lol BRS was actually really helpful
     
    Shep, Aug 29, 2013
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