Where to begin with the crap I've been through with AQUATRADERS.\r\nWell- I bought a 45 inch submersible moon led light. I received it damaged through UPS. I followed protocol to send the item back to the company- which they would send me a new set after they received the damaged product. After 4 e-mails several calls (which resolved nothing), they have not sent my item or refunded it. Based on UPS and the aqua trader site they received my damaged light on the July, 31 2006. I've reported them to the better business bureau, which I'm still waiting for a reply (it takes 24-48 hours). I filed the complaint yesterday. I've never experience such a lack of irresponsibility from a company like this before. I feel victimize and don't know what to do. I really wanted the lights b/c I couldn't find them any where else but now I feel like just getting a refund. This company has really disappointed me. But what's worst is the total lack of service with no e-mail reply from support and being lie to on the phone (several times). Has anyone gone through this and how would you resolve it? Thanks for providing this forum - I really needed to vent.