Hydor USA support contact info

Discussion in 'Vendor Evaluations' started by RockStacker, Jul 19, 2013.

  1. RockStacker

    RockStacker

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    For anyone who needs it, this is the email for Hydor USA that worked for me.

    hydorusa.office@hydor.com

    Hydor USA, Inc.
    Customer Service
    4740 Northgate Blvd #125
    Sacramento, CA 95834
    Hydor



    The front grilles on two of my Hydor Koralias broke (the part where the rubber stopper attaches to the cover) and I emailed them to find out if there are retailers that sell replacement front covers.
    They emailed be back saying they will send me two replacement front covers as part of the warranty.
     
    RockStacker, Jul 19, 2013
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  2. RockStacker

    MitchReef reef noobie, since 1986

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    The front grills are bad by design. I finally gave up on them after replacing one 3 times. I heard they modified the design but I can't see any difference in the new ones at the LFS.
     
    MitchReef, Jul 20, 2013
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  3. RockStacker

    RockStacker

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    Well, I never heard back from Hydor after I sent them my mailing address as they requested.

    Anyway, I bought replacement covers online (supposedly the corrected design) and the only thing I could see different is that the rubber stopper is a little bigger and the way it is attached to the front cover is different too.
    With the old covers that I had, the rubber stopper is attached to a thin plastic pin that is part of the front cover.
    With the new ones I got, the rubber stopper itself is inserted into a slot that is molded into the front cover.
    I hope these stay in one piece until I have enough money for a couple of MP10's.
     
    RockStacker, Aug 22, 2013
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