Altohombre
The Tennis Pro Reefer
My first purchase from them was fine and great.
My second time dealing with them I just went to their website I had bookmarked that must have kept something I added to the cart to check shipping like we all do it and automatically glitched and charged a 2nd protein skimmer to my account. I had to email and call them to get it cancelled by the next day which they had great support for.
Now just recently I was checking my bank statement and see a charge of $168 from Marine Depot and I call them. After searching around they find out that somehow there was a "glitch" and my credit card was charged for someone elses purchase. They even had the last name. Of course the whole identity theft thing was going through my head, but they kept trying to tell me that it was just a glitch and I will be immediately refunded and that person will be called and yada yada.
Personally I dunno if I am buying this whole glitch thing and am thinking more along the lines that some employee stole my identity and charged it and they are covering it up. All in all the girl who helped me through it was very nice and supportive and apologetic, but that still doesn't make me want to deal with this company again. One glitch is a problem, two glitches is insane.
You may never have a problem with this site, but I am going to stay away.
My second time dealing with them I just went to their website I had bookmarked that must have kept something I added to the cart to check shipping like we all do it and automatically glitched and charged a 2nd protein skimmer to my account. I had to email and call them to get it cancelled by the next day which they had great support for.
Now just recently I was checking my bank statement and see a charge of $168 from Marine Depot and I call them. After searching around they find out that somehow there was a "glitch" and my credit card was charged for someone elses purchase. They even had the last name. Of course the whole identity theft thing was going through my head, but they kept trying to tell me that it was just a glitch and I will be immediately refunded and that person will be called and yada yada.
Personally I dunno if I am buying this whole glitch thing and am thinking more along the lines that some employee stole my identity and charged it and they are covering it up. All in all the girl who helped me through it was very nice and supportive and apologetic, but that still doesn't make me want to deal with this company again. One glitch is a problem, two glitches is insane.
You may never have a problem with this site, but I am going to stay away.