reefs2go.com

Discussion in 'Vendor Evaluations' started by reefnoob, Feb 1, 2013.

  1. reefnoob

    reefnoob

    Joined:
    Jun 18, 2012
    Messages:
    864
    Likes Received:
    106
    So I read that there are a lot of DOAs of corals and fish from reefs2go and they don't exactly have the greatest customer service. But has anyone ordered the pod pack from them before? How was it? And how big are the amphipods? On their website the video of the amphipods in the bags are disgusting, they are like half a centimeter big or something.
     
    reefnoob, Feb 1, 2013
    #1
    1. Advertisements

  2. reefnoob

    Ted Living one day at a time

    Joined:
    Jun 14, 2009
    Messages:
    3,722
    Likes Received:
    447
    Location:
    San Antonio, TX
    I have only bought pods local, I did get some frag coral packs from them and they shipped when they werent suppose to however. I talked to them and told them that my order sat in a box for a extra 12 hours because of the screw up and half the stuff died. They re shipped the entire order not just what died. In my book that was a better then expected fix. I will order from them again in the future.
     
    Ted, Feb 1, 2013
    #2
    1. Advertisements

  3. reefnoob

    Northstar24 The Tang Herder

    Joined:
    Apr 22, 2010
    Messages:
    2,886
    Likes Received:
    380
    Location:
    Milwaukee, WI
    It seems like some people have a great experience with them, while others do not. As far as pods go, I don't know of anyone that has specific experience. I've ordered inverts from them during one of the black friday sales they had. I had a LOT of DOA's, but to me it just wasn't worth the hassle of trying to deal with them for replacements. I should have ordered from John over at ReefCleaners like I have done in past...
     
    Northstar24, Feb 1, 2013
    #3
  4. reefnoob

    Carmen

    Joined:
    Dec 8, 2011
    Messages:
    19
    Likes Received:
    0
    Location:
    South-East corner of Washingtion State
    I can't speak to pods or frag coral packs. But I can talk about zoas. I ordered about seven zoas from them. When I got them, I suspected that they were all DOA. But I did what I was supposed to--floated them in their bag in the water they were to go in to get the temp right, etc. It didn't look like anything had changed by the next day, but thinking that bugs were bothering them, I dipped them. In the rinse water I could see tiny red bugs that apparently didn't die because they were moving around...and a whole lot that did die. After a week I contacted them and after a little discussion they resent my order. I got those this last Wednesday and they looked identical to the first batch. Still I'm going through the process. They are in quarantine in excellent water, 77 degrees, etc. and they have not improved. I have used other on-line venders and never had this problem. I will be contacting them this weekend to tell them that the zoas, as far as I'm concerned, are dead. I will give it until next Wednesday before I have my final decision on them. I don't expect them to refund my money...and will take this as an expensive loss and never order from them again.
     
    Carmen, Jun 15, 2014
    #4
  5. reefnoob

    Aquarian

    Joined:
    Jul 3, 2013
    Messages:
    2,828
    Likes Received:
    1,206
    Location:
    Connecticut USA
    That's unfortunate and unnecessary hopefully they do the right thing.
     
    Aquarian, Jun 15, 2014
    #5
  6. reefnoob

    ReeferRob

    Joined:
    Feb 13, 2014
    Messages:
    755
    Likes Received:
    386
    This is the very sort of thing that causes people to leave the hobby for good which does NO ONE any good. I hope they do right by you Carmen. I'd have hand picked specimens if the first ones didn't do well. Do you have a picture of the "red bugs" you're talking about? It seems they have a bad name all over the internet.
     
    ReeferRob, Jun 15, 2014
    #6
  7. reefnoob

    Carmen

    Joined:
    Dec 8, 2011
    Messages:
    19
    Likes Received:
    0
    Location:
    South-East corner of Washingtion State
    Thanks Aquarian and ReeferRob. I don't plan on quitting. I don't expect a refund, and I don't want anymore of their zoas. I couldn't hand pick myself as I live in Washington State and they are in Florida. It's okay. They will not get any more money from me. I sent them an email yesterday stating I wouldn't do business with them anymore, and if anyone asks about them as a vendor that I would share my story. So while I didn't get what I paid for, I will never refer any business their way, either. It's all good. I'm over it and am resigned to losing the money. I'm not mad, just disappointed and like I said, will never do business with them again.
     
    Carmen, Jun 15, 2014
    #7
  8. reefnoob

    emmett0122

    Joined:
    Aug 27, 2012
    Messages:
    1,118
    Likes Received:
    353
    Location:
    Liverpool, PA
    i had a doa rose bubble tip they dont refund your money back but they give you a gift card less 10% and it took them almost a month to get the gift card
     
    emmett0122, Jun 18, 2014
    #8
  9. reefnoob

    Carmen

    Joined:
    Dec 8, 2011
    Messages:
    19
    Likes Received:
    0
    Location:
    South-East corner of Washingtion State
    Ridiculous. I would be interested in seeing their facility. Probably in a dark garage somewhere. Anything you reorder because of an earlier DOA would be just as bad. At least that was my experience. Finally threw out the zoas yesterday. Despite my misgivings I gave them a week in clean saltwater, warm temps and light. Again nothing. It was a waste of 10 gallons of good saltwater
     
    Last edited by a moderator: Jun 19, 2014
    Carmen, Jun 18, 2014
    #9
  10. reefnoob

    reeftanker84

    Joined:
    Jun 24, 2010
    Messages:
    668
    Likes Received:
    38
    Location:
    south point,ohio
    the pods are about the only thing i would buy from them,the pods are really quite large and there are alot of them,i always wait for the 1000 pods buy one get one free,sometimes they have 250 pods free so i enf up with a pile of pods
     
    reeftanker84, Oct 3, 2014
    #10
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.