sps
Reefing newb
Hey guys, just wanted to give a heads up on a pretty serious issue that I am dealing with from BRS. I purchased a BRS 6 stage R/O D/I from a local supplier. After a month of waiting it finally came in.
When setting it up I noticed that the inline water supply that is included will not fit the typical household shutoff valve. The fitting they supply is way too small. Pretty significant when trying to plumb this system. I was forced to use the 1/4 line bib. I dont like that at all because more chance for leaks and it creates pressure and less flow.
My TDS coming out of the water supply is roughly 211. Not bad. Out of the R/O on the first day was 22 and D/I was 0. Kind of high for it to be coming out like that. That night it climbed to 27. I thought, uh oh something not right. I checked it again Sunday morning and it was 34. Wow, something is definately wrong here. Sunday night it climbed to 59. I made the mistake of calling them for help.
Here is my MAIN ISSUE!!! I contacted BRS for some help and that is where things got bad. I mentioned that my float valve was 90 percent submerged and they told me that was normal. GGGRRRR!!!!! Then i mentioned about the TDS. They blamed my water pressure. Nope, its 59 - 63 psi. Perfect. They tried to blame my water temp. Ummmm.... Im in California, water temp here is above U.S. norm. Then they said that the TDS was finme being that high. I told them that at this rate, I would have to change D/I filters monthly. They told me sometimes that is normal. What The?????? I told them that I would be better off buying my water locally and the clown told me that most lfs wont have D/I. What does that have to do with my situation man?
I called again just a few minutes ago and was told that they will NOT deal with the end user.
Also, their website will direct you to the manufacturer if you have issues. That is just bad CS if you ask me. These guys are not what I expected from the reviews I have read. I have a 300 gallon system that is largely dependant on the water I use. This is unacceptable in my book.
Anyone else have an issue with them like this? Oh, and I left a negative review on their site and it has yet to be posted. Still up for "moderation". Hmmm... what does that tell me?
When setting it up I noticed that the inline water supply that is included will not fit the typical household shutoff valve. The fitting they supply is way too small. Pretty significant when trying to plumb this system. I was forced to use the 1/4 line bib. I dont like that at all because more chance for leaks and it creates pressure and less flow.
My TDS coming out of the water supply is roughly 211. Not bad. Out of the R/O on the first day was 22 and D/I was 0. Kind of high for it to be coming out like that. That night it climbed to 27. I thought, uh oh something not right. I checked it again Sunday morning and it was 34. Wow, something is definately wrong here. Sunday night it climbed to 59. I made the mistake of calling them for help.
Here is my MAIN ISSUE!!! I contacted BRS for some help and that is where things got bad. I mentioned that my float valve was 90 percent submerged and they told me that was normal. GGGRRRR!!!!! Then i mentioned about the TDS. They blamed my water pressure. Nope, its 59 - 63 psi. Perfect. They tried to blame my water temp. Ummmm.... Im in California, water temp here is above U.S. norm. Then they said that the TDS was finme being that high. I told them that at this rate, I would have to change D/I filters monthly. They told me sometimes that is normal. What The?????? I told them that I would be better off buying my water locally and the clown told me that most lfs wont have D/I. What does that have to do with my situation man?
I called again just a few minutes ago and was told that they will NOT deal with the end user.
Also, their website will direct you to the manufacturer if you have issues. That is just bad CS if you ask me. These guys are not what I expected from the reviews I have read. I have a 300 gallon system that is largely dependant on the water I use. This is unacceptable in my book.
Anyone else have an issue with them like this? Oh, and I left a negative review on their site and it has yet to be posted. Still up for "moderation". Hmmm... what does that tell me?
