Wtf

Discussion in 'Vendor Evaluations' started by Ted, Oct 25, 2012.

  1. Ted

    Ted Living one day at a time

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    Ok so I ordered corals on the net for the first time. I ordered two corals packs from reefs to go on Monday. I sent a email to them that I would be off Tuesday and that Wednesday and Thursday I would be at work from 6am to 4pm so I would not be able to accept it on those days. I received a email back telling me that a request was sent that the order not be shipped until the 25th, Thursday. Cool no problem I go in late on Friday. I get home from work today and have a email that says my order shipped today and will be here on Thursday. :frustrat: Now I am in a mad scramble trying to find someone to sit at my house and accept the order. Do these people think this is good customer service? I am more the a little angry......I sent a email to them as soon as I got home at 5:30 its almost 6 now...I guess a $180 order doesnt mean much to them but if my corals end up dead......:pissedof:
     
    Ted, Oct 25, 2012
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  2. Ted

    lilmatty5dimes

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    oh man. i would have given you a hell of a lot better deal for $180. a hell of a lot better. to bad you cant cancel that order. pm sent
     
    Last edited: Oct 25, 2012
    lilmatty5dimes, Oct 25, 2012
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  3. Ted

    baeya Aquarium Addict

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    Yah, I felt the same way when my Mandarin was shipped two weeks early. WTF! Where I ordered from had a calendar and you had to pick a date that you wanted it shipped and they still shipped it out as soon as they got my order.

    I hope everything works out for you! :)
     
    baeya, Oct 25, 2012
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  4. Ted

    Smitty

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    Good luck with everything.
     
    Smitty, Oct 25, 2012
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  5. Ted

    Ted Living one day at a time

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    my son is going to delay leaving town until after they arrive. He has no idea what to do with them so they will have to stay in the box until after I get off of work...I went with this company for two reasons...the advertise on this site and I wanted to support a company that supports the site that I love...second I thought they have some nice looking stuff...I hope this doesnt bight me in the ass...
     
    Ted, Oct 25, 2012
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  6. Ted

    ErinCahir Sausage Wrangler

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    If I remember correctly, there were a couple members that had issues with them.

    Dana was one, I think.
     
    ErinCahir, Oct 25, 2012
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  7. Ted

    Ted Living one day at a time

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    I received a email from them today apologizing for the screw up in shipping. Asking me what needed to be replaced. Five of the 11 in the order have never opened or just are shriveled up. If this is corrected then maybe they have figured out that good customers come back. We will see and I will keep everyone posted...
     
    Ted, Oct 29, 2012
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  8. Ted

    bjohanson1234 .........

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    Good luck Ted!!!
     
    bjohanson1234, Oct 29, 2012
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  9. Ted

    lilmatty5dimes

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    GL hope everything works out
     
    lilmatty5dimes, Oct 29, 2012
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  10. Ted

    Ted Living one day at a time

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    Meagan from Reefs to go sent me a e mail today. They are resending my entire order...WOW!!!!! Something that was looking so negative is turning into a big time positive. If this is how they are handling there customers now then I think they have really turned things around. Very probably made me a customer for life...
     
    Ted, Oct 31, 2012
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  11. Ted

    lilmatty5dimes

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    Nice I think they've been reading the forums and see the reviews of how bad there customer service really is.
     
    lilmatty5dimes, Oct 31, 2012
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  12. Ted

    Northstar24 The Tang Herder

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    I'm glad they're doing something right for a change, there have been several nightmare posts about them in the past
     
    Northstar24, Oct 31, 2012
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  13. Ted

    Northstar24 The Tang Herder

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    Ted, how did this end up turning out for you?
     
    Northstar24, Nov 28, 2012
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  14. Ted

    Ted Living one day at a time

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    Totally good, I was treated with respect and they where totally professional. Even though I had things live in the first order they completely replaced the entire order. I will buy from them again in the future.
     
    Ted, Nov 28, 2012
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  15. Ted

    lilmatty5dimes

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    well, i'm glad everything worked out for ya.
     
    lilmatty5dimes, Nov 30, 2012
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