d2mini
Reef enthusiast
EcoTech Marine - Revolutionary Pump Technology for Reef Aquariums
I had a problem with one of my Vortechs that was my fault (the dry motor side) and another problem with the wet side on the same unit that had a part that was rubbing (factory defect). I called and spoke to Stephen at EcoTech who was extremely nice and helpful. I explained what was going on and he immediately told me to send it in and he would take a look at it. I sent it off and received it back the other day. It was completely repaired/replaced for FREE!!! :bounce:
I came right out and told him wet side problem was my fault and i fully expected to have to pay for that but it was all done for free... gratis... zilch.
Can't beat that kind of customer service! :bounce:
I had a problem with one of my Vortechs that was my fault (the dry motor side) and another problem with the wet side on the same unit that had a part that was rubbing (factory defect). I called and spoke to Stephen at EcoTech who was extremely nice and helpful. I explained what was going on and he immediately told me to send it in and he would take a look at it. I sent it off and received it back the other day. It was completely repaired/replaced for FREE!!! :bounce:
I came right out and told him wet side problem was my fault and i fully expected to have to pay for that but it was all done for free... gratis... zilch.
Can't beat that kind of customer service! :bounce: