Koralia replacement parts?

[Nonfamous]

I pulled one of my 750's today for cleaning and broke 2 of the "rubberbands" that hold the mount to the magnet. Anyone know where or even if I can get these as replacement parts?

 

[Bifferwine]

Contact Hydor. They are very good about responding to customers' concerns. Their webpage may even have a link that you can request parts.

 

[RockStacker]

This is a number I had from a long time ago, not sure if this is still good.
Hydor USA
1-866-493-6787

 

[Nonfamous]

I sent an email around 10 am EST and they are west coast. Figure I'll get an answer sometime today. If not I'll try that number. Thanks.

 

[Nonfamous]

Got an email from Hydor the following morning asking for my address and phone number. They are shipping me 3 replacements.....FREE OF CHARGE!

Awesome company. Best CS I have dealt with on line. HIGHLY RECOMMEND!!!

 

[Nonfamous]

Just got my free replacement rubber mounts from Hydor. Awesome customer service. I wish they had let me pay for these or at least the shipping, but they said "no". They have my buisness. Period.

 

[Kelz88]

i was cleaning mine and one flew off, i just used a tiny o ring. Nice to know i could just give them a call though