Gdbyrd
life's a beach
OK, long story short. I bought a used 250w coralife MH ballast with pendant fixture. I ordered a 14K Ushio bulb. The bulb was straight up yellow. So I emailed reefgeek and was given a 25% discount on the purchase of another bulb because I was unsatisfied with the product. I wasn't sure what bulb to get, so I spoke with Greg. We couldn't figure out what type of ballast I had. It is labeled as an HQI ballast..but other than that, there are NO OTHER markings on it. I emailed him a picture of it, as well as a link to a website that has my ballast for sale(there are no details for it). So he suggested a Radium 20K bulb.
I got it, loved it. 5 days after using it, it would no longer fire. I pulled it out, Ushio works fine, Radium back, nada...Ushio back, it's golden. So I call Greg and he offers to check the bulb. I mail it to him and it works perfectly fine at his facility. Now he wants more information on my ballast. I can't find anything on it. He's pretty certain it's an m58 ballast and that the Radium will not work on it.
But why the heck would it work for a little while then stop? I called the company selling my ballast and they told me it was an electronic ballast. But Greg doesn't agree with that. Now I've spent almost 200$ on bulbs, I have one that won't work and one that looks like someone peed in my tank. Greg's not really saying what he's going to do for me....
I'm getting pissed/frustrated though.
He told me to take the case off my ballast twice now, and both times I've said I don't feel comfortable doing it. The damn thing is riveted down. I don't want to drill the case, and I don't have a riveting tool.
He's a picture of my ballast/light.
Here's the link to the website where I found my ballast for sale.
Coralife 250 Watt HQI Replacement Ballast
What can I do? Do they make HQI ballasts that are m58? If my ballast is an m58, would it fire that bulb?
I'm trying really hard to give them the benefit of a doubt, but this is really starting to bother me. What should I expect them to do for me? This is Greg of reefgeek.
I got it, loved it. 5 days after using it, it would no longer fire. I pulled it out, Ushio works fine, Radium back, nada...Ushio back, it's golden. So I call Greg and he offers to check the bulb. I mail it to him and it works perfectly fine at his facility. Now he wants more information on my ballast. I can't find anything on it. He's pretty certain it's an m58 ballast and that the Radium will not work on it.
But why the heck would it work for a little while then stop? I called the company selling my ballast and they told me it was an electronic ballast. But Greg doesn't agree with that. Now I've spent almost 200$ on bulbs, I have one that won't work and one that looks like someone peed in my tank. Greg's not really saying what he's going to do for me....
I'm getting pissed/frustrated though.
He told me to take the case off my ballast twice now, and both times I've said I don't feel comfortable doing it. The damn thing is riveted down. I don't want to drill the case, and I don't have a riveting tool.
He's a picture of my ballast/light.
Here's the link to the website where I found my ballast for sale.
Coralife 250 Watt HQI Replacement Ballast
What can I do? Do they make HQI ballasts that are m58? If my ballast is an m58, would it fire that bulb?
I'm trying really hard to give them the benefit of a doubt, but this is really starting to bother me. What should I expect them to do for me? This is Greg of reefgeek.