ya there have been some bad things that they have shipped. i got my birdsnest coral from them and it was in half when i got it. I called and they said they would send me a second on for free. after i took pics and sent it. i got the pieces to the rocks and got the second one in but the only one that lived was the second one. but i have got food, snails, shrimp, fish, corals, enemonies, and crabs and i have had good results. that was the only problem i had really.