My new Finnex has a Chip in the glass!

Discussion in 'Reef Fishes' started by RevReefer, Sep 22, 2006.

  1. RevReefer

    RevReefer Living Reefs Supporter

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    Well I got this bad boy in today and to my disappointment, it has a nice chip in the corner, and it seems that the silicone is not finished correctly.

    I know these are great tanks, and Finnex is a company that stands behind their product I have heard, so I am hoping for the best.

    [​IMG]
     
    RevReefer, Sep 22, 2006
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  2. RevReefer

    sailfin What reef tank?

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    That's horrible. My biocube has a chip in the corner as well. Michael is working on a replacement, but so far he is having a hard time getting one. They want the defect tank back before sending another one. Now, let me think, does that sound logical? What am I suppose to do with my stuff while waiting on a replacement tank???
     
    sailfin, Sep 22, 2006
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  3. RevReefer

    salt newbie01

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    Man that sucks Dave. I hope the company's will work with both of you. I happen to have 2, 30 gallon tanks that either or both of you can use if it would help. I know it's not a nano cube but they are boxes that hold water.
     
    salt newbie01, Sep 22, 2006
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  4. RevReefer

    Ironman

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    same here, ive got tanks if you need them. ussually what ive found with companies like those is if you give them a credit card they will temporily charge another tank and go ahead and send a replacement, then credit you back when they recieve the broken tank. it sucks but they have to protect themselves from fraud.
     
    Ironman, Sep 22, 2006
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  5. RevReefer

    bkv1997

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    that sucks david.

    I also have a 20 gallon if anyone needs.
     
    bkv1997, Sep 22, 2006
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  6. RevReefer

    RevReefer Living Reefs Supporter

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    Thanks for the offers guys. PA is filing a claim on the tank now.
     
    RevReefer, Sep 22, 2006
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  7. RevReefer

    minireefer

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    week hope they replace it quickly
     
    minireefer, Sep 22, 2006
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  8. RevReefer

    RevReefer Living Reefs Supporter

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    Just got a response from Ken at Finnex and he has me a replacement tank coming. That's awesome customer service for sure!! There was no hassle or run around at all. One email to him and that was it.

    He told me to keep this tank for 7 days just in case UPS wanted to see it, and then I could do whatever with it.
     
    RevReefer, Sep 22, 2006
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  9. RevReefer

    Ironman

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    Ebay all the way!!!
     
    Ironman, Sep 23, 2006
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  10. RevReefer

    RevReefer Living Reefs Supporter

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    Brian....LOLOLOLOL!!

    The new tank is already shipped! ;)
     
    RevReefer, Sep 23, 2006
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