The Reef rock store?

Discussion in 'Vendor Evaluations' started by donlankford, Jul 17, 2012.

  1. donlankford

    donlankford Addicted Reefer

    Joined:
    Nov 6, 2011
    Messages:
    77
    Likes Received:
    4
    Location:
    Mechanicsville MD USA
    The Reef Rock Store

    has anyone gotten any rocks from them and what did you think about them? customer service/speed of shipping/quality of product?
     
    donlankford, Jul 17, 2012
    #1
    1. Advertisements

  2. donlankford

    jus1moretank

    Joined:
    Apr 16, 2012
    Messages:
    6
    Likes Received:
    0
    Location:
    Agos Indiana
    Place a order with them earlier this week. Still hasnt shipped yet so dont know what ift looks like yet :)
     
    jus1moretank, Jul 19, 2012
    #2
    1. Advertisements

  3. donlankford

    donlankford Addicted Reefer

    Joined:
    Nov 6, 2011
    Messages:
    77
    Likes Received:
    4
    Location:
    Mechanicsville MD USA
    let me know what it looks like i would like to get some rock sometime this week thank you
     
    donlankford, Jul 22, 2012
    #3
  4. donlankford

    jus1moretank

    Joined:
    Apr 16, 2012
    Messages:
    6
    Likes Received:
    0
    Location:
    Agos Indiana
    Well they finally shipped the sand on Friday. Still nothing on the shipping of the rock. Im not too happy about the slow shipping.
     
    jus1moretank, Jul 22, 2012
    #4
  5. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    Heres my take. I placed my order on july 1st. Ive spoke to steve 3 times now and emailed him 4 times. My order still hasnt shipped. 5 days ago i talked to him and he told me he was really backed up on orders but my order had already shipped. Fed ex told me yesterday that they hadnt recieved any order from him. Dont know who to believe, but everytime ive talked to him it has been the most unprofessional sounding conversations ever. Ive heard about his sick mom that hes been taking care of, his computer problems, how terrible fed ex is, and all about how bad his competitor marco is. Ive been waiting 21 days for some base rock because i was trying to save a couple dollars. My brand new tank has already cycled and i have a CUC in it and i still dont have any base rock. IMO, even with all the good reviews i read prior to ordering, this guy is scamming. On a personal note, the guy has sounded stoned out of his mind everytime ive talked to him. Cant reply to emails, cant process orders, doesnt deserve my business. Sorry if i come off as hostile, but im a little irritated.
     
    swninja, Jul 22, 2012
    #5
  6. donlankford

    Bifferwine I am a girl

    Joined:
    May 13, 2006
    Messages:
    46,915
    Likes Received:
    5,888
    Location:
    Lynnwood, WA and missing Tucson, AZ
    3 weeks later... I'd be contacting my credit card company and cancelling the whole order. This sounds ridiculous. And it sounds like he lied to you and told you it had shipped just to get you off his back. If he can't give you a shipping number, then it didn't ship, as far as I'm concerned.
     
    Bifferwine, Jul 22, 2012
    #6
  7. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    See, theres my problem. He sent the shipping info to fed-ex. Ive got a tracking number that indicates that the order was supposed to ship on the 16th. Hes saying he shipped it and fed ex is saying that all they recieved was the shipping info (which he screwed up as well, forgot to mention that on the last post), but they never actually recieved the box. Im going to be calling him monday, im getting an answer or my money back. I apologize, dont mean to jack a thread, but just be prepared to possibly be dealing with a few headaches if you try to save a few dollars. I'll be ordering from his competitor marco on monday. (have no idea who marco is, but im going to do it just out of spite at this point)
     
    swninja, Jul 22, 2012
    #7
  8. donlankford

    Bifferwine I am a girl

    Joined:
    May 13, 2006
    Messages:
    46,915
    Likes Received:
    5,888
    Location:
    Lynnwood, WA and missing Tucson, AZ
    He's probably referring to Marcorocks.com. Probably the best place to order dry rock from. I've never seen anything but good reviews of Marcorocks, and tons of people have ordered from there. Funny that you only know of Marco because of his complaining about his competitor, and now you'll probably be buying from him instead. ;)
     
    Bifferwine, Jul 22, 2012
    #8
  9. donlankford

    donlankford Addicted Reefer

    Joined:
    Nov 6, 2011
    Messages:
    77
    Likes Received:
    4
    Location:
    Mechanicsville MD USA
    Dont apologize for jacking the thread looking for info on this company and you gave it to me thank you and sorry to hear about your experience with them. Maybe it would be better for me to just wait till i get to Flo-rida and just go by there and pick it up and scrap the whole shipping idea.
     
    donlankford, Jul 23, 2012
    #9
  10. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    I think i ll take biffs advice, shes never steered me wrong in the past. I ll call that marco guy. I wonder if i tell him all the bs that happened and the bs that his competition is talking if i can get him to undercut reefrocks. I guess its worth a shot.
     
    swninja, Jul 23, 2012
    #10
  11. donlankford

    little_fish Moderator

    Joined:
    Mar 4, 2010
    Messages:
    15,713
    Likes Received:
    2,574
    Location:
    Denver, CO
    Im pretty sure that the shipping is free at marco
     
    little_fish, Jul 23, 2012
    #11
  12. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    Just ordered from marcosrocks. Guess we'll see what happens this time around
     
    swninja, Jul 23, 2012
    #12
  13. donlankford

    MikeG Ex-Member

    Joined:
    Oct 13, 2011
    Messages:
    389
    Likes Received:
    60
    little_fish is right, shipping is free at Marcorocks. Call or email and tell him what size tank you have and the size rocks you want and he will accomodate you. I used Marcorocks for my 180, told him I wanted mostly large rocks and that's what I got. Rock is well packaged too, each rock is individually wrapped in bubble wrap. Great product and great company.
     
    MikeG, Jul 23, 2012
    #13
  14. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    I like the marco website. I guess those are pics of the actual rock order that you are going to get. I just ordered 88 lbs with a mix of shelves, towers, and base. And yes, shipping was free.
     
    swninja, Jul 23, 2012
    #14
  15. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    So just an update. After 22 days of trying to get my order shipped from reefrocks, and still no shipment, i ordered from marcorocks on monday. Recieved the rocks on wednesday with about 10 lbs more than i ordered. Almost every rock was intact, a few lost some pieces which worked great as rubble for the 'fuge. Extremely porus. Only problem i have is that ive got about 15 or 20 lbs of extra rock that i cant fit in the tank. Guess thats a good problem though.
     
    swninja, Jul 26, 2012
    #15
  16. donlankford

    bjohanson1234 .........

    Joined:
    Sep 4, 2006
    Messages:
    10,996
    Likes Received:
    1,102
    Location:
    Palos Heights, IL
    Time for a bigger tank:mrgreen:
     
    bjohanson1234, Jul 26, 2012
    #16
  17. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    This ones brand new. And the whole second floor apt problem
     
    swninja, Jul 26, 2012
    #17
  18. donlankford

    Bifferwine I am a girl

    Joined:
    May 13, 2006
    Messages:
    46,915
    Likes Received:
    5,888
    Location:
    Lynnwood, WA and missing Tucson, AZ
    Did you get your money back from Reefrocks?
     
    Bifferwine, Jul 26, 2012
    #18
  19. donlankford

    moncapitane

    Joined:
    Sep 21, 2011
    Messages:
    317
    Likes Received:
    28
    Location:
    Dallas, TX, USA
    Now I am worried about my order from reefrocks.net. It shows them as shipped but doesn't show any additional information than the information was received. I guess I am going to have to watch. Thank god I used paypal and they are normally good about handling this sort of stuff.
     
    moncapitane, Aug 8, 2012
    #19
  20. donlankford

    swninja

    Joined:
    Apr 5, 2009
    Messages:
    110
    Likes Received:
    0
    Location:
    Tucson, AZ / Mantua, NJ
    I did get my refund. How longs it been since you placed the order. Mine said processing for 2 1/2 weeks before i got pissed off an cancelled my order. Good luck with yours.
     
    swninja, Aug 8, 2012
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.