Heres my take. I placed my order on july 1st. Ive spoke to steve 3 times now and emailed him 4 times. My order still hasnt shipped. 5 days ago i talked to him and he told me he was really backed up on orders but my order had already shipped. Fed ex told me yesterday that they hadnt recieved any order from him. Dont know who to believe, but everytime ive talked to him it has been the most unprofessional sounding conversations ever. Ive heard about his sick mom that hes been taking care of, his computer problems, how terrible fed ex is, and all about how bad his competitor marco is. Ive been waiting 21 days for some base rock because i was trying to save a couple dollars. My brand new tank has already cycled and i have a CUC in it and i still dont have any base rock. IMO, even with all the good reviews i read prior to ordering, this guy is scamming. On a personal note, the guy has sounded stoned out of his mind everytime ive talked to him. Cant reply to emails, cant process orders, doesnt deserve my business. Sorry if i come off as hostile, but im a little irritated.