Hiker4twenty
Reef enthusiast
This place gets and A+ from me. Great service, ships same day as order was placed, good email communication and phone service.
I ordered (2) 48" 4x54W T5 fixtures last week. They were packaged very well and secure. One bulb on one of the fixtures did not light up on the test run right after I opened the package. I called the company and left a message. Within 3-5 minutes the owner, Jason Lin, called me right back. He immediatly offered to send me a new fixture and a return shipping label for the defective product or full credit if I don't want a new fixture. He said they're under a full warranty for 6 months. I asked him if it might be a simple fix like a loose wire or something. He said that it's common during shipping for a wire to come loose in the ballast and that if I felt comfortable I can take a look. That's exactly what the problem was and a very easy fix that took less than 2 minutes. Light works properly now and I'm very happy with the quality of their product, price and customer service.
fish need it;lights; food;Sponge
I ordered (2) 48" 4x54W T5 fixtures last week. They were packaged very well and secure. One bulb on one of the fixtures did not light up on the test run right after I opened the package. I called the company and left a message. Within 3-5 minutes the owner, Jason Lin, called me right back. He immediatly offered to send me a new fixture and a return shipping label for the defective product or full credit if I don't want a new fixture. He said they're under a full warranty for 6 months. I asked him if it might be a simple fix like a loose wire or something. He said that it's common during shipping for a wire to come loose in the ballast and that if I felt comfortable I can take a look. That's exactly what the problem was and a very easy fix that took less than 2 minutes. Light works properly now and I'm very happy with the quality of their product, price and customer service.
fish need it;lights; food;Sponge